Privacy Policy

1. Data Controller
For the purposes of applicable data protection laws, CoopCrossfire is the primary data controller of your personal information.

Address: 214-2898 Baycrest Dr, Ottawa, ON K1V 0H2 CA
Phone: +1 6135236969
Email: game@coopcrossfire.com

2. Age Restriction (Minimum Age: 18)
Protecting the privacy of minors is of utmost importance. CoopCrossfire is intended for individuals who are at least 18 years of age. * We do not knowingly collect personal data from anyone under the age of 18.

By using this Site, you represent that you are at least 18 years old.

If we become aware that a person under 18 has provided us with personal information without verifiable parental consent, we will take immediate steps to delete such information and terminate the associated account to prevent unauthorized transactions.

3. Payment Processing via Stripe
To provide a secure checkout experience, we do not store your credit card or full payment instrument details on our servers.

Payment Provider: All payments are processed through Stripe, a third-party payment processor.

When you make a purchase, your payment information (such as credit card number, CVV, and expiration date) is provided directly to Stripe.

Stripe’s use of your personal information is governed by their Privacy Policy. Stripe is certified under the PCI-DSS standards to ensure your financial data is handled with the highest level of security.

4. Information We Collect
We collect information necessary to fulfill your orders and improve our gaming services:

• Identity Data: Name, username, and email address.
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
• Technical Data: IP address, browser type, and location (limited to the USA and Europe, as we only serve these regions).

5. Data Retention Period
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Transaction Records: In accordance with Canadian and International tax laws, we generally retain transaction data for 7 years.

Account Data: We retain your account information as long as your account is active. If you request account deletion, we will delete or anonymize your data within 30 days, unless a legal obligation requires us to keep it longer.

6. Your Rights (GDPR & CCPA/CPRA)
Depending on your location (Europe or the USA), you have the following rights:

• Access & Portability: You can request a copy of the data we hold about you.
• Correction/Erasure: You can request that we fix or delete your personal data.
• Withdraw Consent: You can opt-out of marketing communications at any time.

7. Contact Us
If you have questions or wish to exercise your rights, please contact us at:
Address: 214-2898 Baycrest Dr, Ottawa, ON K1V 0H2 CA
Phone: +1 6135236969
Email: game@coopcrossfire.com